Simple, fair rules.

Booking

Book by WhatsApp. We confirm your slot during opening hours (daily, 10 AM – 5 PM), usually the same day. No deposit is needed for a consultation or a single session. Please arrive five minutes early for your first visit so the doctor can see you before treatment.

Moving or cancelling

Life in Bali is unpredictable — just give us 24 hours' notice on WhatsApp and we will move you free of charge. Appointments missed without notice, or cancelled with less than 24 hours' notice twice in a row, may be asked for a small deposit for the next booking.

Packages & courses

Buy-3-get-1-free courses are paid in advance and valid for 12 months from purchase. Sessions are personal and not transferable to another person. If a treatment turns out not to suit you after the first session, the remaining value can be moved to another Roseluxe treatment of equal value.

Consultation & patch test

Every laser plan starts with a free consultation. On darker or sensitive skin, or for anyone unsure how they react, we do a free test patch and review it before a full session. The doctor can decline or postpone a treatment if it is not safe for you that day — a fresh tan, an infection or certain medications are the usual reasons.

Prices

All prices are in Indonesian rupiah, posted openly on this website and at the clinic. You will never be charged more than the price you were quoted at the consultation. Members receive 10% off on top of any running promotion.

Photos

We take before-and-after photographs for your own record. Nothing is published anywhere without your written consent, and you can withdraw that consent at any time by messaging us.

Privacy & comfort

Private treatment rooms. A female therapist is available on request. Tell us anything that would make the visit easier — we adjust.

Questions

Message us on WhatsApp or call +62 817-292-788. See also our aftercare guide and privacy page.